During the "lemon law rights period," (which generally ends one year after the date of delivery of the vehicle or after 12,000 miles) if a condition arises that substantially impairs the use, value, or safety of the vehicle, then the dealer/manufacturer must correct, at its own expense, the problem so that the car conforms to any express warranty.
The manufacturer is allowed a "reasonable number" of attempts to correct the problem. The law defines reasonable number of attempts as follows:
• At least one repair attempt on a serious safety defect in the braking or steering system during the "lemon law rights period."
• At least two repair attempts on any other serious safety defect during the first 24 months or 24,000 miles with at least one repair having occurred during the "lemon law rights period" without being corrected.
• At least three repair attempts on any other nonconformity during the first 24 months or 24,000 miles with at least one repair having occurred during the "lemon law rights period" without being corrected.
• During the first 24 months or 24,000 miles, the vehicle is out of service for a total of 30 calendar days due to attempted repairs of nonconformities with at least 15 days having occurred during the "lemon law rights period."
NOTE: There are also special circumstances that can extend the "lemon law rights period." Contact the base legal office to see if they apply.
What Should You Do?
First, document every repair attempt and retain a copy of the receipt. Include any diagnosis made, all work performed on the vehicle, a listing of the parts/labor, the nature of the problem, the date and the odometer reading when the vehicle was submitted for repairs. Also, keep track of the number of days the car is not available for use because of repairs.
What if the Car Can't Be Fixed?
If the dealer/manufacturer is unable to correct the problem, then the dealer/manufacturer must replace the "lemon" with an identical (or reasonably equivalent) vehicle or must refund the purchase price with an offset assessed for use. If you elect the refund, it must include all collateral charges paid.
How Do I Proceed?
If you believe the dealer/manufacturer has failed to correct the problem after the required (reasonable) number of attempts, you should notify the manufacturer by certified mail, return receipt requested. You can find the address of the manufacturer in your owner's manual. The manufacturer will then be allowed one last attempt within a two week period to make the vehicle conform to the warranty. If that attempt fails, then within 30 days of the consumer's notification, the manufacturer must replace or repurchase the "lemon."
If you are unable to resolve the problem, you may contact:
Office of Consumer Affairs
Attn: Warranty Rights Act
2 Martin Luther King, Jr. Drive
Suite 356
Atlanta, GA 30334
(404) 656-3790
The Office of Consumer Affairs can advise you as to arbitration and other remedies available under the law.
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