Author Information
Ed Bones
Member since 12th May 2008
Displaying 1 to 8 (of 8 articles)
04th November 2008
Whatever the business in question, describing and knowing business processes is essential to improving these processes - thereby improving business performance. Process Mapping is necessary for anyone who wants to be clear on their business, and in every ...
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13th June 2008
Copyright (c) 2008 Ed Bones
Wherever the ISO9001 Standard is talked over, the one particular item will be that of Improvement. Most often considered is the Continual Improvement requirement of the ISO Standard (section 8) or feasible improvements to th...
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05th June 2008
Copyright (c) 2008 Ed Bones
There is an increasing emphasis on the management of environmental factors affecting our personal lives, our community and the world at large. As individuals, it is difficult to see how our contribution can have any effect o...
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02nd June 2008
Copyright (c) 2008 Ed Bones
In an attempt to define an effective set of management processes, ISO 9001:2000 has a section devoted to the management of the contract process. Earlier versions of the Standard (e.g. ISO9001:1994) defined this activity as ...
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23rd May 2008
Copyright (c) 2008 Ed Bones
In every human endeavour there is an element of risk; personal, project or financial, or a combination of them all. The task of the responsible individual is to identify the risk and act accordingly. We all do these 'risky' ...
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20th May 2008
Copyright (c) 2008 Ed Bones
A familier perception of the requirement 'continual improvement' contained within the ISO9001 Standard (8.5.1) is that in some way it associates to an improvement of product or service. Some more stern thought might reveal t...
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20th May 2008
Copyright (c) 2008 Ed Bones
This ISO Standard contains an element (8) intended to encompass a range of features which together support a mechanism to improve the performance of the management system. Internal audit forms part of this set, but only a pa...
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15th May 2008
Copyright (c) 2008 Ed Bones
With the proliferation of companies claiming to conform to the requirements of this international Standard, we might well come to believe that product and service quality has reached its peak and every customer is satisfied ...
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