Author Information
Kate Zabriskie
Member since 23rd February 2006
Occupation: Consultant
Kate Zabriskie founded Business Training Works to answer a need in the marketplace for affordable, relevant, fast-paced, business training. Based just outside of Washington, D.C., she and her team have trained for corporations, nonprofits, foundations, government agencies, associations, colleges, and schools throughout the United States. Some of her clients include Bank One, Schering Plough, The United States Coast Guard, and The University of Maryland. Kate cut her teeth in the training business working with Padgett Thompson and National Seminars Group. As a trainer, speaker, and business coach, she is known for her engaging, high-energy style, sense of humor, and ability to make learning fun. She specializes in soft-skills training: from real-world business etiquette to power presentation skills. Kate brings over fourteen years of solid business experience to her programs. After graduating from George Mason University with a degree in art history, she began her career as a trade show exhibits manager for a national defense association. From there she moved to consumer and trade journal advertising sales

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All businesses strive to provide excellent customer service, but there's a fine line between service and servility. Extreme servility is called obsequiousness. Now there's a word for you to know. Even if you don't know what it means, you've experienced it...
Today I witnessed a customer service miracle in action. I took my son to our local fast food restaurant, so he could have some lunch and play in the indoor playground. While I was waiting for our food to be ready, a woman approached the counter with a cru...