http://www.financealley.com en-us editorial@financealley.com Why outsource inbound call centers services? Inbound calls are the calls which are made by customer to the center for receiving some kind of service or to take help or assistance related to a product / service. <a href = http://www.flatworldsolutions.c... http://www.financealley.com/article_555617_15.html 13th June 2008 A call centre is a service company which provides operator-assisted voice services. It is operated by a company to administer incoming product support or information inquiries from consumers. These calls are termed as outbound and inbound calls respective... http://www.financealley.com/article_546260_15.html 23rd May 2008