http://www.financealley.com en-us editorial@financealley.com When was the last time you gave a member of your team some feedback? The feedback I'm talking about here isn't some sort of formalised appraisal that takes place with your team members every month, or every six months or once a year. I'm talking about... http://www.financealley.com/article_620694_15.html 05th September 2008 Let me tell you a quick story; my friend Brian works in sales for the UK division of an international company. Every month he sits down with his regional manager for a 'review' of his sales to date. This consists of the manager examining all the poten... http://www.financealley.com/article_619821_64.html 04th September 2008 I'll always remember the first sales course I ever attended and the definition of selling that was drummed into my brain. "Selling is the art of creating a desire in the mind of a buyer and satisfying that desire so that buyer and seller benefit." ... http://www.financealley.com/article_617502_64.html 03rd September 2008 Don't you just hate it when things go wrong? You have an angry customer to deal with who's been let down by some aspect of your product or service. It may even be an internal customer, a colleague or even one of your team who's unhappy with your servi... http://www.financealley.com/article_522286_15.html 25th April 2008 Have you read any of the articles in the media about 'stress at work' and how many work days are lost because of it? There are many reasons why people get stressed and dealing with other people is one of the main causes of negative stress. Dealing w... http://www.financealley.com/article_498576_15.html 28th March 2008 You might disagree but hear me out on this. Incentives, prizes, gifts and bonuses don't motivate people at work. Okay, so they may have some short term benefits, however if you want a highly motivated team, you'll never buy your way to peak performanc... http://www.financealley.com/article_497537_15.html 27th March 2008 Let me ask you a simple question - does your manager motivate you? If you're lucky then the answer will be yes. However, when I'm running a seminar for managers and team leaders on team motivation, the comment I hear most is - "How can I motivate my... http://www.financealley.com/article_496588_15.html 26th March 2008 Don't you just hate it when you lose out to a competitor on price? One of my clients recently asked me what to do when one of his salespeople quotes for a customers order and then finds that a competitor gets the order by offering a lower price. L... http://www.financealley.com/article_490806_64.html 17th March 2008 Let's face it; handling sales resistance or objections, as some people like to call it, is the hardest part of the sales process. Here are 3 simple steps to deal with resistance; or to put it another way - indifference. Customers rarely object to your... http://www.financealley.com/article_475234_15.html 15th February 2008 When was the last time you had really great customer service? Perhaps it was when you bought something in a store, checked in at a hotel or the airport or even made an enquiry over the phone. When I ask this question of participants on my seminars,... http://www.financealley.com/article_56856_15.html 26th May 2006 I have a confession to make. The other day I was stocking up on necessities at my local supermarket when I came face to face with Duggie, who I haven't seen for years. We went through all the - "How are you, what have you been up to, what're you doing... http://www.financealley.com/article_29825_15.html 16th February 2006 I've been hearing for years that a successful business needs to have a USP (unique sales point). The problem is that most businesses find difficulty in identifying what their USP is. And even if they have a USP, eventually they find their competitors ... http://www.financealley.com/article_17083_15.html 24th November 2005 Let me ask you a simple question - do you want your customers to say positive things about your business to other people? I bet you do, because as we all know "word of mouth" is one of the most effective and low cost ways to find new customers. And th... http://www.financealley.com/article_15919_15.html 16th November 2005 If you're an employer or a manager then work place absence is costing you money, inconvenience, and upsetting your customers. And as we all know, not all days taken off work are due to genuine sickness. Many employees "take a sickie" because their mor... http://www.financealley.com/article_11338_15.html 06th October 2005 Has this ever happened to you? You go to speak to your boss, or a colleague, a friend or even someone in your family and you feel they're not listening. How does that make you feel - not very good I suspect. When I bri... http://www.financealley.com/article_10431_15.html 29th September 2005 Don't you just love a freebie? I know I do. I've been in two situations recently as a customer, when I received an unexpected freebie. After ordering my usual bagel and coffee at the Bagel Bar, the girl behind counter offered me a free bottle of min... http://www.financealley.com/article_9380_15.html 20th September 2005 Do you "feel the fear" when asked to do some Public Speaking? Public Speaking is still one of our greatest fears and it turns grown men and women into nervous wrecks. The mere thought of it turns our tongue to cotton wool, causes our internal plum... http://www.financealley.com/article_8558_15.html 11th September 2005 Do you want a highly motivated team who don't take time off work, don't keep looking for other jobs and make a positive contribution to your business? If the answer is "yes," then there are three steps you need to take with each member of your team... http://www.financealley.com/article_7879_15.html 08th September 2005 Do you remember being told to use the "sandwich" technique when you needed to reprimand someone? Let me give you an example: "Fred, I'm really pleased with how you've been progressing since you joined us and you're doing a great job. However you're... http://www.financealley.com/article_7578_15.html 05th September 2005